Job Description
Welcome to NexGen Solutions, where we are committed to connecting talent with opportunity in the heart of North Carolina. We are currently seeking ambitious and enthusiastic individuals to join our team as Entry Level Customer Service Representatives. This is an excellent opportunity for recent graduates or those looking to kickstart a rewarding career in the corporate sector. We value integrity, communication, and a proactive attitude above all else.
As a representative, you will be the face of our brand, ensuring our clients receive top-tier support and service. We provide comprehensive training, mentorship, and a clear pathway for career advancement. If you are ready to learn, grow, and excel in a dynamic environment, we want to hear from you.
What We Offer:
- Competitive hourly pay ($18 - $22/hr)
- Full benefits package (Medical, Dental, Vision)
- Paid training and career development programs
- Employee referral bonuses
- Modern office environment in Uptown Charlotte
Responsibilities
- Handle inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer complaints and issues efficiently while maintaining high satisfaction scores.
- Accurately document customer interactions and account information in our CRM system.
- Identify customer needs and suggest appropriate solutions or products.
- Collaborate with team leads and support staff to improve service protocols.
- Participate in daily team meetings and training sessions to stay updated on company policies.
Qualifications
- High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work in a fast-paced, target-driven environment.
- Reliable transportation and punctuality.
- A positive attitude and willingness to learn.