Job Description
Are you looking for a rewarding career in Kansas City, MO? Metro Tech Solutions is seeking enthusiastic, entry-level candidates to join our growing team. We offer comprehensive training, a supportive work environment, and clear pathways for advancement.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the top-notch service they deserve. Whether you are entering the workforce for the first time or looking to pivot your career, we provide the tools you need to succeed.
Why Choose Us?
- Competitive hourly pay ($15 - $20/hr)
- Health, dental, and vision insurance available
- Paid training and mentorship programs
- Career growth opportunities within the company
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Assist in the processing of orders, returns, and exchanges.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to meet daily and monthly sales targets.
- Identify opportunities to upsell products and services.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is a plus, but not required for qualified candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including weekends and holidays.
- Reliable transportation and valid driver's license preferred.