Job Description
Join our dynamic Las Vegas team as an Entry Level Customer Service Representative! We're seeking motivated individuals to deliver exceptional experiences to our growing client base. No experience required – we provide comprehensive training. Enjoy competitive benefits, career growth opportunities, and a vibrant workplace in the heart of the Entertainment Capital. Perfect for recent graduates or career changers looking to launch their professional journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using our CRM system
- Document all interactions accurately in our customer database
- Collaborate with support teams to escalate complex cases
- Contribute to improving customer experience processes
- Meet daily performance metrics including response times
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Willingness to learn new technologies and procedures