Job Description
Are you looking for entry level jobs in El Paso, TX that offer growth and stability? Horizon Support Solutions is seeking dedicated individuals to join our dynamic team. We value potential over experience and provide comprehensive training to help you succeed in a fast-paced environment.
As a key member of our customer support team, you will be the first point of contact for our valued clients, ensuring their inquiries are handled with professionalism and care. This is an excellent opportunity for recent graduates or anyone looking to start a rewarding career in customer relations.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid training program to build your skillset.
- Clear pathways for internal promotion and career advancement.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on resolution.
- Accurately document customer interactions and update internal databases in real-time.
- Identify customer needs and provide appropriate solutions or escalate complex issues to senior management.
- Maintain a positive and professional demeanor, adhering to company service standards.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction.
- Assist in training new hires and sharing best practices with the team.
Qualifications
- High School Diploma or GED is required.
- Strong verbal and written communication skills are essential.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work flexible shifts, including weekends and holidays.
- A positive attitude and a genuine desire to help others succeed.
- No prior customer service experience is necessary; we will teach you everything you need to know.