Job Description
Are you looking to kickstart your career in North Carolina? Apex Support Solutions is currently seeking a motivated Entry Level Customer Service Representative to join our dynamic team in Raleigh. We value enthusiasm, integrity, and a willingness to learn. No prior experience is necessary; we provide comprehensive training to help you succeed.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their inquiries are handled with care and efficiency. If you are ready to grow professionally and be part of a forward-thinking company, we want to hear from you!
Responsibilities
- Resolve Customer Inquiries: Assist clients via phone, email, and chat to resolve issues and answer questions about our products and services.
- Process Orders: Accurately input and process customer orders, returns, and exchanges using our CRM software.
- Documentation: Maintain detailed and up-to-date records of customer interactions and transactions in our database.
- Problem Solving: Think critically to identify solutions for complex customer issues and escalate them when necessary.
- Team Collaboration: Work closely with sales and technical teams to ensure a seamless customer experience.
- Feedback Loop: Provide feedback to management regarding common customer concerns and product suggestions.
Qualifications
- Education: High school diploma or GED required.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Computer Literacy: Basic proficiency with computers and Microsoft Office Suite (Word, Excel, Outlook).
- Attitude: A positive attitude and a strong desire to learn new skills quickly.
- Reliability: Punctual and able to work full-time hours (Monday through Friday).
- Problem Solving: Ability to remain calm under pressure and handle difficult situations with empathy.