Job Description
Join Atlanta's fastest-growing customer service team! We're seeking enthusiastic individuals with no prior experience to kickstart their careers in a supportive, growth-oriented environment. Our comprehensive training program will equip you with essential skills while offering competitive pay and rapid advancement opportunities. Enjoy modern downtown workspace, flexible scheduling options, and benefits including health insurance and 401(k) matching. Perfect for recent graduates or career changers looking to enter the thriving Atlanta job market.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues through systematic troubleshooting
- Document interactions accurately in CRM systems
- Collaborate with team members to deliver seamless customer experiences
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for call quality and resolution times
- Identify opportunities to improve customer satisfaction processes
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we train from the ground up
- Strong verbal communication and active listening skills
- Basic computer proficiency and ability to navigate multiple systems
- Positive attitude and willingness to learn new technologies
- Ability to work independently while collaborating in a team setting
- Reliable internet connection for remote work components
- Must be authorized to work in the United States