Job Description
Launch your career with Louisville's fastest-growing customer service team! We're hiring motivated individuals with no prior experience for our Entry-Level Customer Service Specialist role. Enjoy comprehensive paid training, flexible scheduling, and a supportive team environment that values growth. Perfect for recent graduates or career changers seeking stability and advancement opportunities.
Join us to develop essential professional skills while making a real impact on our clients' experiences. We offer competitive benefits including health insurance, paid time off, and tuition reimbursement. Your journey to a rewarding career starts here!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns using our proven problem-solving framework
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in weekly training sessions to enhance product knowledge
- Meet performance metrics for resolution rates and customer satisfaction
- Identify opportunities to improve customer experience workflows
Qualifications
- No prior experience required – we provide all necessary training
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills and clear diction
- Ability to navigate multiple digital systems simultaneously
- Detail-oriented with excellent organizational skills
- Positive attitude and willingness to learn new processes
- Must pass background check and drug screening
- Reliable transportation to our downtown Louisville office