Job Description
Join Austin's fastest-growing tech startup as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to launch your career in tech support. Enjoy a collaborative work environment with flexible scheduling, growth opportunities, and competitive benefits. Perfect for recent graduates or career changers seeking an exciting opportunity in Austin's booming tech scene.
What We Offer:
- Full-time position with health insurance and 401(k) matching
- Paid training and certification programs
- Modern downtown Austin workspace near public transit
- Opportunities for advancement to technical roles
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot technical issues using our knowledge base
- Document cases accurately in CRM system
- Collaborate with technical team for complex issues
- Maintain positive customer satisfaction metrics
- Participate in weekly training sessions
- Support product launches and new feature rollouts
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and problem-solving skills
- Basic computer proficiency (typing, internet, email)
- Ability to learn new technologies quickly
- Positive attitude and team player mentality
- Reliable internet access for remote work options
- Willingness to work flexible hours including weekends
- No prior experience required – training provided