Job Description
Join Austin's fastest-growing tech support company as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to launch your career in customer success. Enjoy a collaborative environment, competitive benefits, and opportunities for growth within our dynamic Austin team.
Why Work With Us?
• Industry-leading onboarding program
• Flexible scheduling options
• Health/dental/vision insurance
• 401(k) with company match
• Professional development stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Maintain detailed knowledge base of products/services
- Meet/exceed monthly customer satisfaction targets
- Participate in weekly training sessions
- Support team during peak volume periods
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Customer service mindset (patience & empathy)
- Reliable transportation to downtown Austin office
- Flexible availability for weekend shifts (1-2 days/month)