Job Description
Join our award-winning customer service team in Charlotte! We're seeking passionate individuals to kickstart their careers with no prior experience required. Enjoy comprehensive paid training, flexible scheduling, and opportunities for rapid advancement. Our vibrant Uptown office offers modern amenities and a supportive culture focused on your growth. Full benefits package includes health insurance, 401K matching, and paid time off. Perfect for recent graduates or career changers looking to build transferable skills in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues using our CRM system
- Document interactions accurately in Salesforce database
- Collaborate with team members to ensure seamless customer experiences
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
- Identify upsell opportunities for existing clients
Qualifications
- No prior experience required - we train from the ground up
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in a dynamic environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Uptown Charlotte location
- Eligibility to work in the United States