Job Description
Join Austin's fastest-growing tech support team! We're seeking motivated individuals with no prior experience to launch their careers in customer service. Enjoy comprehensive training, flexible scheduling, and growth opportunities in a dynamic Austin workspace. Perfect for recent graduates or career changers looking to start in tech support.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document cases accurately in CRM systems
- Collaborate with technical teams to resolve issues
- Maintain high customer satisfaction metrics
- Participate in weekly training sessions
- Support product launches during peak seasons
- Contribute to process improvement initiatives
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication skills
- Basic computer proficiency
- Ability to multitask in fast-paced environments
- Positive attitude and willingness to learn
- Valid work authorization