Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! No experience necessary—we provide comprehensive training to kickstart your career. At Coastal Connect Solutions, we value passion and potential over prior experience. Enjoy competitive pay, comprehensive benefits, and a supportive environment where you'll develop valuable skills in communication, problem-solving, and client relations. Perfect for recent graduates or career changers looking to grow in Jacksonville's thriving business community!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service workflows
- Participate in ongoing training programs to enhance product knowledge
- Support sales initiatives by identifying customer needs and opportunities
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Zero prior experience necessary—training provided
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude with problem-solving mindset
- Ability to work flexible hours including weekends if needed
- Passion for helping others and building customer relationships
- Valid driver's license and reliable transportation (if field visits required)