Job Description
Launch your career with Horizon Solutions Group! We're seeking passionate individuals with no prior experience for our Entry-Level Customer Service Specialist role in Raleigh, NC. Enjoy comprehensive paid training, flexible scheduling options, and opportunities for advancement. Join our award-winning team where your growth is our priority!
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities and contribute to team goals
- Adhere to company protocols and security standards
- Participate in ongoing training and development programs
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new systems
- Problem-solving mindset and attention to detail
- Ability to work in a fast-paced team environment
- Must be authorized to work in the United States
- Reliable transportation to our Raleigh headquarters