Job Description
Join our dynamic team at Oakland Community Services and kickstart your career in customer support! We're seeking motivated individuals with no prior experience to assist our diverse community with inquiries, resolve issues, and deliver exceptional service. Enjoy flexible hours, comprehensive paid training, and a supportive environment where your growth is prioritized. Perfect for students, career-changers, or anyone looking to build professional skills while making a local impact.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Process transactions and maintain accurate records using our CRM system
- Collaborate with team members to resolve complex issues efficiently
- Participate in ongoing training to develop product knowledge and service techniques
- Contribute to a positive team culture through active communication and collaboration
- Support community outreach initiatives and local events as needed
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and interpersonal skills
- Ability to learn quickly and adapt to new technologies
- Basic computer proficiency with willingness to master software tools
- Positive attitude and commitment to customer satisfaction
- Reliable transportation and punctuality
- Openness to feedback and continuous improvement