Job Description
Join Valley Innovations Group and kickstart your career in Fresno's thriving business community! We're seeking motivated Entry Level Customer Service Specialists to deliver exceptional client experiences while growing professionally with our award-winning team.
What You'll Gain:
- Comprehensive paid training program
- Clear career advancement path
- Health benefits after 90 days
- Collaborative team culture
Perfect for recent graduates or career changers ready to build foundational skills in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve escalations
- Process orders and returns following company protocols
- Contribute to continuous improvement initiatives
- Represent company values in all client interactions
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent verbal/written communication skills
- Proficient with Microsoft Office Suite
- Strong problem-solving abilities
- Adaptability to learn new technologies quickly
- Positive attitude with customer-first mindset
- Ability to work flexible hours including weekends
- Valid California driver's license (if required for occasional off-site duties)