Job Description
Join our dynamic team at Sunrise Solutions Inc. as an Entry Level Customer Service Specialist and launch your career in El Paso's thriving business community. We're seeking motivated individuals with a passion for helping others to provide exceptional customer experiences. As a rapidly growing tech solutions provider, we offer comprehensive training and clear career progression paths. Enjoy our modern downtown office, flexible scheduling options, and competitive benefits package designed to support your professional growth.
Why Join Us?
• Industry-leading onboarding program
• Mentorship from senior professionals
• Tuition reimbursement for certifications
• Monthly team-building events
• Health, dental, and vision insurance
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical and billing issues efficiently using our CRM system
- Document all interactions accurately in customer service databases
- Collaborate with technical teams to escalate complex problems
- Meet daily performance metrics for response time and resolution rate
- Participate in continuous improvement initiatives for service quality
- Contribute to team knowledge base with customer insights
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Strong verbal and written communication skills in English and Spanish
- Proficiency with Microsoft Office Suite and basic computer navigation
- Ability to multitask and prioritize in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable internet access for remote work flexibility
- Valid Texas driver's license for occasional client visits