Job Description
Launch your career with Memphis Innovations Group! We're seeking motivated Entry-Level Customer Service Specialists to join our dynamic team in the heart of Memphis. This is your opportunity to gain hands-on experience in a fast-paced environment while contributing to our mission of exceptional client experiences. We offer comprehensive training, career growth paths, and a supportive culture that values fresh perspectives. Join us in building the future of customer service in the Bluff City!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently using CRM systems and internal resources
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with senior team members to escalate complex cases
- Contribute to process improvement initiatives
- Meet key performance metrics for response time and resolution rates
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service experience or related internship
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Willingness to work flexible hours including weekends
- Must be authorized to work in the United States