Job Description
Join Austin's fastest-growing tech company as an Entry-Level Customer Service Specialist! No experience needed – we provide comprehensive training to launch your career in customer success. Work in a dynamic, collaborative environment where your growth is prioritized. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our Austin headquarters. Perfect for recent graduates or career changers looking to enter the tech industry with full support.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary knowledge base and ticketing system
- Document customer interactions and maintain accurate records in CRM software
- Collaborate with technical teams to escalate complex issues efficiently
- Participate in daily team meetings to share best practices and customer insights
- Meet monthly performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Exceptional verbal and written communication skills
- Ability to learn technical systems quickly with minimal guidance
- Strong problem-solving and critical thinking abilities
- Proficiency with basic computer applications (MS Office, web browsers)
- Positive attitude and commitment to exceptional customer experiences
- Must be authorized to work in the United States