Job Description
Join Boston's fastest-growing customer service team! No experience needed – we provide comprehensive training to launch your career. Work in a vibrant downtown Boston office with competitive benefits and growth opportunities. Perfect for recent graduates and career changers seeking a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Meet daily performance metrics
- Contribute to team success initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable attendance and punctuality
- Team player mentality