Job Description
Join Detroit's leading community service organization as an Entry-Level Customer Service Specialist! We're seeking enthusiastic individuals to support our mission of empowering local residents. No prior experience required – we provide comprehensive training to help you succeed. Enjoy a supportive work environment, competitive benefits, and opportunities for growth within our dynamic team.
Our ideal candidates are passionate about community engagement, possess strong communication skills, and thrive in collaborative settings. If you're ready to launch your career while making a positive impact in Detroit, we encourage you to apply today!
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Assist clients with service inquiries, account information, and program enrollment
- Maintain accurate client records and documentation in our CRM system
- Collaborate with team members to resolve complex client issues
- Participate in community outreach initiatives and local events
- Contribute to continuous improvement of service delivery processes
- Complete all required training modules and certifications
Qualifications
- High school diploma or equivalent (GED)
- No prior experience necessary – training provided
- Strong verbal and written communication skills
- Basic computer proficiency with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Passion for serving diverse communities
- Detail-oriented with strong organizational skills
- Valid driver's license preferred for outreach events