Job Description
Join our dynamic team at Frontier Solutions Group and kickstart your career in customer service! We're seeking enthusiastic entry-level professionals to deliver exceptional support to our growing client base. As a Customer Service Specialist, you'll be the face of our company, providing timely solutions and building lasting relationships. Our comprehensive training program ensures you'll develop valuable skills in communication, problem-solving, and CRM systems. Enjoy competitive pay, benefits, and a supportive work environment in Colorado Springs.
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service-related issues
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong verbal and written communication skills
- Proficient with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Basic knowledge of CRM platforms (training provided)
- Must pass pre-employment background check