Job Description
Launch your career with GlobalTech Solutions, a leading technology firm headquartered in Atlanta! We're seeking motivated Entry Level Customer Service Specialists to join our dynamic team. This is your opportunity to gain hands-on experience in a fast-paced environment while supporting Fortune 500 clients. Our comprehensive training program ensures rapid professional growth, with clear pathways to advancement within 12 months.
As a cornerstone of our client success team, you'll interact directly with users via multiple channels, resolve technical inquiries, and contribute to process improvements. We value fresh perspectives and offer competitive benefits including health insurance, 401k matching, and paid professional development. Join us in shaping the future of tech support!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Troubleshoot technical issues using proprietary knowledge base and escalation protocols
- Document interactions accurately in CRM systems while maintaining quality metrics
- Collaborate with technical teams to resolve complex client challenges
- Contribute to process improvement initiatives through feedback and analysis
- Maintain product knowledge through continuous training modules
- Support onboarding initiatives for new team members
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 0-2 years customer service or technical support experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Excellent verbal/written communication skills with empathy
- Ability to multitask in fast-paced digital environments
- Basic technical troubleshooting aptitude
- Strong problem-solving and conflict resolution abilities
- Valid driver's license for occasional client site visits