Job Description
Join Denver's fastest-growing customer support team! We're seeking enthusiastic individuals with no prior experience to launch their careers in our dynamic downtown office. As a Customer Service Specialist, you'll be the face of our innovative tech solutions while receiving comprehensive paid training and mentorship from industry experts. Enjoy a collaborative environment with growth opportunities, competitive benefits, and the chance to build a meaningful career path.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues using our proprietary CRM system
- Document interactions accurately in our case management platform
- Collaborate with senior team members to resolve complex escalations
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
- Contribute ideas for improving customer experience workflows
Qualifications
- No prior experience required – we provide all necessary training
- High school diploma or equivalent (students welcome to apply)
- Strong communication skills and active listening abilities
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- Valid US work authorization and reliable transportation
- Pass background check and drug screening