Job Description
Launch your career with Horizon Solutions Group! We're seeking motivated Entry-Level Customer Service Specialists in Jacksonville to join our award-winning team. No prior experience required – we provide comprehensive training to help you succeed. Enjoy a supportive environment with growth opportunities and competitive benefits. Join us in delivering exceptional service while building valuable skills for your future.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Learn and adapt to new technologies and processes
- Meet performance metrics while maintaining positive customer relationships
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (Microsoft Office, email)
- Positive attitude and willingness to learn
- Reliable attendance and punctuality
- Ability to work flexible hours including weekends