Job Description
Join Raleigh's fastest-growing customer service team! We're seeking enthusiastic individuals with no prior experience to launch their careers in a supportive, dynamic environment. Our comprehensive training program will equip you with essential skills in communication, problem-solving, and client relationship management. Enjoy competitive pay, flexible scheduling, and clear pathways for advancement within 6-12 months. Perfect for recent graduates or career changers looking to grow professionally while making a tangible impact in our community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using our proprietary CRM system
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain accurate client records
- Participate in weekly training sessions to enhance product knowledge
- Meet daily performance metrics including response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (students welcome)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and willingness to learn in a team setting
- Reliable internet connection for hybrid work options
- Ability to work 40 hours/week with occasional weekend shifts
- Must pass background check and drug screening