Job Description
Join LocalHire Austin's dynamic team as an Entry Level Customer Specialist! We're seeking motivated individuals passionate about delivering exceptional service in Austin's growing tech scene. This role offers comprehensive training and clear growth pathways within our supportive community-focused environment. Perfect for recent graduates or career changers eager to build foundational business skills while contributing to local economic development.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve service issues efficiently using our CRM system and knowledge base
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Participate in ongoing training programs to enhance product knowledge
- Support community outreach initiatives for local job seekers
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 0-2 years customer service experience or relevant internship
- Strong verbal/written communication skills with attention to detail
- Proficiency in Microsoft Office Suite and CRM platforms
- Ability to multitask in fast-paced environments
- Valid Texas driver's license (for occasional local travel)
- Pass background check and drug screening