Job Description
Are you looking to launch your career in the vibrant tech scene of San Diego? Horizon Digital Solutions is seeking a motivated and passionate Entry Level Customer Success Associate to join our dynamic team. We are a forward-thinking company dedicated to providing exceptional service and innovative solutions to our clients.
In this role, you will play a crucial part in our growth strategy by building strong relationships with new and existing clients. We value energy, curiosity, and a strong work ethic. No prior experience is necessary; we provide comprehensive on-the-job training and mentorship to help you succeed. If you are ready to start a rewarding career in a supportive environment, we want to hear from you!
Responsibilities
- Act as the primary point of contact for new and existing clients, ensuring a seamless onboarding experience.
- Monitor client account health and proactively address any concerns or issues to ensure high retention rates.
- Collaborate with the product and sales teams to gather feedback and communicate client needs effectively.
- Conduct regular check-ins and training sessions to help clients maximize the value of our services.
- Maintain accurate and up-to-date records of all client interactions and account metrics within our CRM system.
- Assist in the development of client success collateral and training materials.
- Participate in team meetings and contribute to a positive, collaborative work culture.
Qualifications
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
- Strong verbal and written communication skills with a focus on professionalism.
- A positive attitude, eagerness to learn, and a desire to help others succeed.
- Basic computer proficiency and comfort with learning new software tools.
- Ability to multitask and prioritize tasks in a fast-paced, deadline-driven environment.
- Valid driver's license and reliable transportation (optional for remote support roles).
- Willingness to work a flexible schedule, including occasional evenings or weekends.