Job Description
Kickstart your career in the Nation's Capital!
Capital Tech Solutions is looking for motivated Entry Level Customer Support Representatives to join our growing team in Washington, DC. If you are eager to learn, possess a positive attitude, and want to work in a fast-paced environment, we want to hear from you.
We provide comprehensive training and a clear pathway for professional growth. This is an excellent opportunity for recent graduates or anyone looking to start their career in customer service and operations.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers in resolving product or service issues with a focus on customer satisfaction.
- Process and verify customer information accurately to ensure data integrity.
- Collaborate with the internal team to identify trends and improve service protocols.
- Update customer records and maintain a detailed database of interactions.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High School Diploma or GED required.
- Strong verbal and written communication skills.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable transportation and a valid driver's license are preferred.
- Aptitude for learning new software and systems quickly.