Job Description
Are you looking for a rewarding career in Wichita? TechSolutions Wichita is currently hiring an Entry Level Customer Support Specialist to join our growing team. We pride ourselves on delivering top-tier service to our clients and are looking for individuals who are eager to learn, communicate effectively, and grow with us.
In this role, you will be the first point of contact for our clients, ensuring their technical needs are met with precision and empathy. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for rapid advancement.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Troubleshoot and resolve common technical issues for clients.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues.
- Conduct product training sessions for new clients.
- Meet daily and weekly performance metrics regarding response time and satisfaction.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Valid driver’s license and reliable transportation (required for occasional team events).
- Enthusiasm for learning new technologies and processes.