Job Description
TechNova Solutions is revolutionizing the way businesses interact with technology. As a rapidly growing enterprise based in the heart of Detroit, we are currently seeking motivated Entry Level IT Support Specialists to join our dynamic team. We believe in fostering talent from within, providing a robust training program for those ready to launch a career in Information Technology. If you have a passion for technology and a desire to learn, this is the perfect opportunity for you.
Why Join Us?
- Comprehensive Training: No prior experience? No problem. We offer extensive on-the-job training.
- Career Growth: Clear pathways for advancement into Senior IT roles and Management.
- Modern Environment: Work with cutting-edge tools and technologies in a collaborative culture.
- Competitive Benefits: Health, dental, vision, and 401(k) matching.
We are looking for individuals who are eager to solve problems, communicate effectively, and thrive in a fast-paced environment.
Responsibilities
- Provide exceptional technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues on Windows and Macintosh systems.
- Set up and configure new workstations, printers, and mobile devices.
- Maintain accurate and up-to-date records of all technical issues and resolutions in the ticketing system.
- Collaborate with the Network Engineering team to ensure system stability and security.
- Assist in the planning and execution of IT infrastructure upgrades.
- Train end-users on best practices for software usage and data security.
Qualifications
- High school diploma or equivalent (Associate's degree in Computer Science or IT is a plus).
- Basic understanding of computer hardware components and operating systems.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Ability to work independently as well as part of a team.
- Reliable internet connection and transportation for occasional onsite maintenance.
- Passion for technology and a willingness to learn new tools quickly.