Job Description
Join Atlanta Connect Solutions as an Immediate Hire Customer Service Representative! We're seeking energetic professionals to deliver exceptional client experiences in our fast-paced downtown Atlanta office. Perfect for career changers or those re-entering the workforce, this role offers comprehensive training and rapid advancement opportunities. Enjoy competitive pay, health benefits, and a dynamic team environment. Start your new career journey today!
Responsibilities
- Handle 50+ daily inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document all interactions in CRM system with 99% accuracy
- Meet/exceed quality assurance metrics for response times and resolution rates
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities for premium service packages
- Participate in weekly training sessions for product updates
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in BPO or retail
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to type 40+ WPM with 95% accuracy
- Flexible availability including weekends/holidays
- Pass background check and drug screening
- Valid US work authorization