Job Description
Join Capital Connect Solutions, a leading DC-based customer service innovator, and start your career immediately! We're seeking passionate individuals to join our dynamic team in Washington DC's vibrant business district. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for growth. No experience required – we provide paid training!
What We Offer:
- Immediate start date
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Paid time off & holidays
- Professional development opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics for call volume and resolution
- Participate in ongoing training programs
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency with MS Office
- Positive attitude and customer-first mindset
- Reliable transportation to downtown DC location
- Flexible availability (including weekends if needed)
- Previous customer service experience preferred but not required