Job Description
Join our dynamic team at Dallas Solutions Group as an Immediate Hire Customer Service Representative! We're seeking passionate individuals to deliver exceptional client experiences while supporting our rapid growth in the Dallas metro area. This full-time position offers competitive pay, comprehensive benefits, and immediate onboarding for qualified candidates.
As a key member of our support team, you'll handle inbound inquiries, resolve issues efficiently, and contribute to our client satisfaction goals. We provide paid training, flexible scheduling options, and a collaborative work environment. Perfect for career changers or experienced professionals seeking a fresh start!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns and escalate complex issues to appropriate teams
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with cross-functional teams to improve service processes
- Meet performance metrics including response times and resolution rates
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Strong communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize effectively
- Positive attitude with problem-solving mindset
- Availability to work flexible shifts including weekends