Job Description
Immediate opportunity for dynamic Customer Service Representatives in Sacramento! Join our award-winning team and start your career in customer support. We're seeking passionate individuals to deliver exceptional service experiences while growing professionally with comprehensive training and advancement opportunities.
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing product training and team development sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-contact environments
- Proficiency with CRM platforms (Salesforce experience strongly preferred)
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends and evenings
- Must pass background check and drug screening