Job Description
Join our dynamic team at Southwest Solutions Group in Albuquerque! We're seeking enthusiastic Customer Service Representatives to deliver exceptional client experiences. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a supportive work environment. If you're ready to start your career today, apply now!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders and maintain accurate records
- Collaborate with team members to improve service quality
- Meet daily performance metrics and KPIs
- Utilize CRM software to manage client interactions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible hours (including weekends)
- Positive attitude and team player mentality