Job Description
Join our award-winning team at Dallas Solutions Group! We're seeking passionate individuals to fill immediate customer service roles in our vibrant downtown Dallas office. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth. Start your career journey today with a company that invests in its people.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions using Salesforce CRM system
- Collaborate with team members to maintain service excellence
- Meet performance metrics for resolution time and satisfaction
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset