Job Description
Join Houston's fastest-growing customer service team immediately! We're seeking passionate professionals to deliver exceptional client experiences in our dynamic downtown office. Enjoy flexible scheduling, comprehensive benefits, and rapid onboarding. Perfect for career changers and experienced communicators alike. Start your new career in as little as 48 hours!
Responsibilities
- Handle 50+ daily inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution focus
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex escalations
- Maintain 95%+ customer satisfaction score through empathetic communication
- Participate in bi-weekly product knowledge training sessions
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Strong typing skills (40+ WPM) with multitasking ability
- Excellent verbal communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent required
- Spanish fluency a major plus