Job Description
Join our dynamic team at Phoenix Solutions Group and kickstart your career immediately! We're seeking motivated Customer Service Representatives to provide exceptional support to our growing client base in the Phoenix metropolitan area. This is a direct-hire position with competitive pay, comprehensive benefits, and rapid onboarding. If you're passionate about helping others and thrive in fast-paced environments, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response times and resolution
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible hours including weekends
- Proficiency with Microsoft Office and CRM software
- Positive attitude with service-oriented mindset
- Must pass background check and drug screening