Job Description
Join our dynamic team at Coastal Connect Solutions and start your career immediately! We're seeking enthusiastic Customer Service Specialists to deliver exceptional experiences for our clients in Virginia Beach. This urgent opening offers competitive pay, comprehensive training, and rapid advancement opportunities.
What We Offer:
- Same-week onboarding and paid training
- Health benefits and 401(k) matching
- Flexible scheduling options
- Performance-based bonuses
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with support teams for complex escalations
- Maintain customer satisfaction metrics above 95%
- Participate in monthly product knowledge workshops
- Support weekend coverage on rotating basis
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office Suite
- Strong conflict resolution abilities
- Available for immediate full-time commitment
- Excellent verbal communication skills
- Ability to pass background check and drug screen
- Reliable transportation to Virginia Beach office