Job Description
Join Detroit Metro Solutions and become part of our dynamic team! We're seeking an enthusiastic Customer Service Specialist to deliver exceptional client experiences. This immediate hire role offers competitive compensation, comprehensive benefits, and a fast-paced environment where your skills shine. If you're ready to launch your career in Detroit's thriving business district, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and technical support escalations efficiently
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with cross-functional teams to improve service quality
- Meet daily performance metrics including response times and resolution rates
- Proactively identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in a high-volume environment
- Strong problem-solving and conflict resolution abilities
- Available for immediate start and flexible scheduling