Job Description
Join our dynamic team at SwiftConnect Solutions as an Immediate Hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support experiences for our growing client base. This is your opportunity to launch your career in a fast-paced environment with comprehensive training and growth opportunities. Located in the heart of Fort Worth, TX, we offer competitive compensation and a supportive workplace culture.
Why Join Us?
• Same-week start date available
• Paid training program
• Health benefits and 401(k) matching
• Modern downtown Fort Worth office
• Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with precision and empathy
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Maintain performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
- Support after-hours rotational schedule (1-2 nights/week)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to type 40+ WPM with 95% accuracy
- Flexibility to work evenings/weekends as needed
- Valid Texas driver's license (for occasional client visits)
- Pass background check and drug screening