Job Description
Join our dynamic team in Philadelphia as an Immediate Hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences while supporting our growing operations. This full-time role offers competitive compensation, comprehensive benefits, and rapid onboarding for qualified candidates. If you're ready to make an immediate impact in a collaborative environment, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for response times and resolution rates
- Identify process improvement opportunities
- Support training initiatives for new team members
Qualifications
- Minimum 2 years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced, high-pressure environments
- High school diploma or equivalent; degree preferred
- Availability for flexible shifts including evenings/weekends
- Experience in B2B or tech support highly valued