Job Description
Immediate Opening! Join Our Albuquerque Team Today!
Southwest Support Solutions is seeking energetic Customer Service Specialists for immediate full-time positions. Perfect for career changers and professionals seeking rapid employment. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in Albuquerque's thriving business district.
Why Join Us?
• Same-week start date available
• Paid training and career advancement
• Health insurance and 401(k) matching
• Modern downtown workspace with free parking
Responsibilities
- Handle 50+ inbound/outbound customer calls daily
- Resolve billing and service inquiries using CRM software
- Process orders and update customer accounts
- Collaborate with technical support teams for escalations
- Maintain 95% customer satisfaction metrics
- Document all interactions in Salesforce
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience preferred
- Proficient in Microsoft Office Suite
- Ability to type 40+ WPM
- Clear English communication skills
- Flexible availability (including weekends)
- Pass background check and drug screen
- Valid New Mexico ID for parking access