Job Description
Join our dynamic team in Virginia Beach and start working immediately! Coastal Solutions Group is seeking a motivated Customer Service Specialist to handle high-volume inquiries and provide exceptional support to our clients. This is a perfect opportunity for those seeking immediate employment with flexible scheduling and rapid onboarding. Enjoy a supportive environment where your contributions matter.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and service-related issues using CRM systems
- Document all interactions accurately in our customer database
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction scores through quality service
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Microsoft Office and CRM software
- Positive attitude with resilience under pressure
- Local Virginia Beach residents preferred for immediate start