Job Description
Join our dynamic team at Apex Solutions Group and launch your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our growing client base in Charlotte's thriving business district. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for professional growth. Start your new career this week!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions in CRM systems while maintaining 98% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to thrive in fast-paced, high-energy environments
- Availability for flexible shifts including evenings/weekends
- Valid NC driver's license if field visits required