Job Description
Join Chicago Connect Solutions as an Immediate Hire Customer Service Specialist and become part of our dynamic team serving top-tier clients across the Midwest. We're seeking passionate professionals ready to hit the ground running in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and the opportunity to grow your career in one of America's most vibrant cities. Apply today and start making an impact immediately!
Responsibilities
- Handle high-volume inbound/outbound calls and resolve customer inquiries with exceptional professionalism
- Utilize CRM systems to document interactions and maintain accurate client records
- Collaborate with cross-functional teams to resolve complex service issues
- Identify upsell opportunities and contribute to revenue growth targets
- Maintain service level agreements (SLAs) and performance metrics
- Train new hires on company protocols and service standards
Qualifications
- Minimum 2 years customer service experience in a B2B environment
- Proficiency with Salesforce or similar CRM platforms
- Excellent verbal/written communication skills with neutral accent
- Ability to multitask in high-pressure situations
- Associate degree or equivalent experience required
- Availability for flexible shifts including weekends
- Proven track record of meeting/exceeding performance goals