Job Description
Join our award-winning team immediately in New Orleans! Delta Solutions Group is seeking dynamic Customer Service Specialists to deliver exceptional client experiences. This is a rare opportunity to launch or accelerate your career with on-the-spot training and competitive benefits. If you thrive in fast-paced environments and possess outstanding communication skills, apply today!
As a cornerstone of our client success team, you'll be the first point of contact for our diverse clientele. Our comprehensive onboarding program ensures you're fully prepared to handle inquiries, resolve issues, and build lasting relationships. We offer a supportive culture with growth paths into leadership and specialized roles.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product inquiries, billing questions, and technical issues
- Document interactions and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to deliver seamless solutions
- Meet/exceed performance metrics including resolution times and satisfaction scores
- Identify upsell opportunities to enhance client value
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends