Job Description
Join our dynamic team at Capital Connect Solutions and launch your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive benefits, flexible scheduling, and rapid advancement opportunities in our downtown DC headquarters. This urgent opening requires immediate availability for onboarding.
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with 95% satisfaction rate
- Resolve billing inquiries and technical support escalations within SLAs
- Update CRM systems with accurate customer interaction data
- Collaborate with cross-functional teams to resolve complex issues
- Train on proprietary software and industry regulations
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years customer service experience
- Proficiency in Salesforce and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Valid work authorization for immediate employment
- Associates degree or equivalent experience
- Flexible availability for day/evening/weekend shifts