Job Description
Join our dynamic team in Nashville and start earning immediately! We're seeking motivated Customer Service Specialists to deliver exceptional client experiences. This contract role offers flexible hours and rapid onboarding, perfect for professionals ready to contribute from day one. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of Music City.
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM software and established protocols
- Document interactions accurately in Salesforce database
- Collaborate with team to identify process improvements
- Meet/exceed quality metrics (CSAT >90%, resolution rate >85%)
- Adhere to strict confidentiality and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center or retail
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Nashville location