Job Description
Join our dynamic team at Jacksonville Solutions Group and kickstart your career immediately! We're seeking passionate individuals to deliver exceptional customer experiences in our fast-paced environment. Enjoy competitive pay, comprehensive benefits, and a supportive work culture focused on your growth. No experience necessary – we provide full training!
As a leader in local hiring, we prioritize Jacksonville talent and offer same-day interviews for qualified candidates. Don't miss this opportunity to advance professionally while making a meaningful impact in your community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain detailed case records
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency with basic computer applications
- Customer service experience (1+ years preferred)
- Positive attitude and resilience under pressure
- Valid Florida driver's license (if field visits required)
- Background check required post-offer